Find Extension for Jira Service Desk app on the Atlassian Marketplace.
General: Use app to add new features, such as export issue, show assignee on Customer Portal, or add IP address. This app also provides post functions connected with SLAs.
Dynamic forms: Create forms on Customer Portal which will be dynamically changed. Custom fields can be hidden or displayed depending on the previous selection.
Visibility: Manage permissions on Customer Portal in the following cases: request types, fields, Customer Portal, options, requirements, and SLAs visibility.
SLA: Manage metrics displayed on Customer Portal. It is also possible to restrict some metrics to selected groups.
Multilevel structure: Create a multilevel structure which is used on Customer Portal. The structure is based on checkboxes and radio buttons, but it can be also embedded text field.