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Queues for Jira Service Desk

Jira Cloud
HOSTING
Last updated Nov 14, 2017

Getting started

Find Queues for Jira Service Desk app on the Atlassian Marketplace.

A queue is a list of issues that are displayed based on a set of criteria. Jira Service Desk by default offers a selection of pre-configured queues which help users organize issues. The default JSD queues have significant limitations. We brought this solution up to the next level and created the Queues for Jira Service Desk app, in which we added a couple of features that strongly improve the usability.

Our app allows to create one queue visible across several projects, helping organizations to save time on managing portals for different customers. What’s more, by restricting the visibility of queues to selected users, the app helps teams to navigate through listed queues, boosting their performance and improving the security of service operations.

The table below presents a comparison between default queues in Jira Service Desk and Queues for Jira Service Desk app.

Table: Comparison between default JSD queues and Queues app

Feature JSD Default Queues Queues for Jira Service Desk app
Creating queues
Editing queues
Deleting queues
Custom column view for each queue
Cross-project queues
Configurable queues’ visibility
Hiding unused queues
Copying existing queues
Importing queues from other projects
Queue list reordering
Sorting lists by any column
Info

For information on queues provided by Jira Service Desk, see official Atlassian documentation.

To learn more about step-by-step configuration for Jira Administrators, go to Configuring queues.

To read about features available for Jira users, go to User’s guide.