(ii) If the Marketplace Product does not include a Publisher EULA that specifies Marketplace Product license rights, Publisher grants you a limited, worldwide, non-exclusive, non-transferable and non-sublicensable license to download and use the Marketplace Product only on hardware systems owned, leased or controlled by you.
(iii) Licenses granted by Publisher are granted subject to the condition that you must ensure the maximum number of Authorized Users that are able to access and use the Marketplace Product concurrently is equal to the number of User Licenses for which the necessary fees have been paid to Atlassian and/or its authorized partners (each, an “Atlassian Expert”). You may purchase additional User Licenses at any time on payment of the appropriate fees to Atlassian or an Atlassian Expert. “User License” means a license granted under this EULA to you to permit an Authorized User to use the Marketplace Product. The number of User Licenses granted to you is dependent on the fees paid by you. “Authorized User”means a person who accesses and uses a Marketplace Product under the EULA and for which the necessary fees have been paid to Atlassian and/or an Atlassian Expert.
(v) You may not modify, reverse engineer, decompile or disassemble the Marketplace Product in whole or in part, or create any derivative works from or sublicense any rights in the Marketplace Product, unless otherwise expressly authorized in writing by Publisher.
(vi) The Marketplace Product is protected by copyright and other intellectual property laws and treaties. Unless otherwise expressly stated in the Publisher EULA, Publisher or its licensors own all title, copyright and other intellectual property rights in the Marketplace Product, and the Marketplace Product is licensed to you directly by the Publisher, not sold.
End of Standard EULA
By purchasing a product from InTENSO Sp. z o.o., you grant us the right to include your organisation as a customer in promotional material, including your organisation logo. You can deny this right at any time by submitting a written request via email to email@example.com, requesting to be excluded from any promotional material. Requests made after purchasing may take thirty (30) days to process excluding printed materials. When you purchase an app from the Marketplace or generate trial license, Atlassian provides us with a technical contact with certain personal information that can be used to reach you. We may use this information to contact you with occasional newsletters, marketing or promotional materials and other information that may be of interest to you. You may unsubscribe it at any moment. Your email address will only be used by InTENSO and it will not be shared with any third parties.
Wrocław, 11 January 2017
Service Level Agreement (SLA)
Supported contact channels:
- via e-mail: firstname.lastname@example.org (recommended)
- Atlassian Answers
9:00 am - 5:00 pm, Monday through Friday Timezone: GMT+01:00
Our support team is based in Wroclaw, Poland. For all request we respond in 24 hours, excluding national holidays in Poland (2017) within the week.
Support for our products includes:
- Help with configuring InTENSO products.
- Solving problems to make InTENSO products running properly.
- Answering questions about InTENSO products functionality.
- Answering sales questions and requests.
- Assistance with upgrades.
- Support in English and Polish languages.
Support for our products excludes:
- Phone support, webinars, screen sharings, however, we use tools like BlueJeans or GoToMeeting for faster investigation issues of InTENSO products.
- Solving issues not connected with InTENSO products.
- Support in languages other than English and Polish.
End of Life Policy
At InTENSO we follow Atlassian End of Life policy. It means that our app will support all versions of JIRA, JIRA Service Desk and Confluence that have been released within the last two years. Please refer to the table below.
|JIRA version||Support||End of Life|
|7.5||Sep 6, 2019|
|7.4||Jun 29, 2019|
|7.3||Jan 3, 2019|
|7.2||Aug 23, 2019|
|7.1||Feb 10, 2018|
|7.0||Oct 6, 2017|
|6.0 - 6.4 and earlier||March 17, 2017|
|JIRA Service Desk version||Support||End of Life|
|3.8||Sep 6, 2019|
|3.7||Sep 4, 2019|
|3.6||Jun 29, 2019|
|3.5||April 27, 2019|
|3.4||Mar 14, 2019|
|3.3||Jan 3, 2019|
|3.2||Aug 23, 2018|
|3.1||Feb 11, 2018|
|3.0||Oct 6, 2017|
|2.0 - 2.5 and earlier||Jun 15, 2017|
For supported versions, customers can raise issues via: https://intenso.atlassian.net/servicedesk/customer/portal/1
- License cannot be expired.
- If you do not have the latest version of app available for your Jira/Confluence, please upgrade it. Only the latest version of app compatible with Jira/Confluence is supported.
- App version must be compatible with host server version as indicated in the Marketplace listing.
- Your Jira/Confluence version has not yet entered Atlassian End of Life policy.